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Terms & Conditions

Introduction

Thank you for reading our terms and conditions.  This site is the site of Fin and Farm Limited, a company registered in England and Wales, registration number 6799899.  Our trading and registered address is 45 Church Street, Brighton, East Sussex, BN1 3LJ.

By using this site, you signify your acceptance of our terms and conditions. From time to time we may modify the terms and conditions so please continue to review this page of use when using our site.

If at any time you do not wish to accept these conditions then you may not use this site.

All our terms and conditions are governed by the laws of England.

Our site

Whilst we endeavour to be as accurate as possible on our site, we have no responsibility for content provided by third parties and are merely providing access to such content to you.

We have no obligation to verify the content of such information nor to edit any such information provided by third parties. We do not endorse, support, represent or guarantee the truthfulness, accuracy, or reliability of any third party details and you acknowledge that any reliance on such information will be at your own risk.

You are entitled to view any part of our site, but all materials, text, code, content and all formats comprising the content must not be used nor reproduced (in whole or in part) for any other purpose without our approval and notification before creation.

By using our site, you acknowledge that your use of the site and contents is at your own risk.  Access to our site is restricted by your own local laws, prohibitions and is your own responsibility.  Misuse of our site will be reported and appropriate steps or prosecution will be followed up in case of misuse, hacking, abuse or fraud.

You must be over eighteen in order to use our site.  We reserve the right to ask for proof of id if we deliver produce that contains alcohol.

There are a number of pages on this website where you may input your personal information. Please see our Privacy Policy for further details. Where you do consent to our holding and use of your personal information, it is intended that such consent will benefit any purchaser or merged partner of our business.

No waiver by us of any breach of these conditions shall constitute a waiver of any other breach. No failure by us to exercise any remedy shall constitute a waiver of the right subsequently to exercise that or any other remedy.

Websites or pages to which this site is linked (other than other websites operated by us) are for information only and have not been reviewed by us. We have no responsibility for the content of such websites or pages and accept no liability for any losses whatsoever that may be incurred as a result of any linking to the same.

Using our site

To order from Fin and Farm Limited, you must register with us.  This is not a credit account and we reserve the right to extend credit to you.

You must supply information that is complete and correct otherwise we cannot ensure correct delivery.  You must notify us of changes in time to comply with our order deadlines.

When you register to use the Website you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting us immediately. In this situation, we would recommend that you change your password. We do not recommend storing passwords or confidential information on a shared computer.

If we have reason to believe that there is likely to be a breach of security or misuse of our website, we may ask you to change your password or we may suspend or cancel your account.

If we have extended credit to you and do not receive prompt payments, we reserve the right to suspend deliveries to you or terminate our agreement to deliver. We may take steps to recover any monies owed by you.

Product purchases

Your submission of an order amounts to an offer to enter a contract to buy our produce.  Cancellation of an order must be made prior to the end of the ordering slot as orders placed cannot be cancelled once collected by us from any of our suppliers.

No order is accepted from you until an order confirmation message has been activated. When you order by telephone, your order will be accepted (or rejected, as the case may be) verbally by us. A contract for our sale of Products to you arises on our acceptance of your order.

Where we accept an order, we do all that we can to ensure that your order is fulfilled. Products are, however, subject to availability and market conditions and we do not always know if a Product is or will be available at the time of accepting an order. If we are unable to deliver an item you have ordered, we may offer a reasonable substitute. You may reject that substitute, and you will not be charged for it, or, if you have paid already, we will refund any amount paid for it. If we do not offer a substitute, we will remove the Product from your order so that you are not charged or, if you have paid already, we will refund you the price. We will, however, bear no liability for unavailability of Produce.

All produce offered by us is subject to seasonal changes in supply or price. If you are a 'subscription' customer (e.g. where you choose repeat orders) the prices for produce may change week on week. We recommend that you check the website regularly for changes.

We sell produce priced by weight (for example, meat or vegetables). We show the prices for weights on the website. The average weight and price shown is for guidance only; the weight you receive may vary from this guide and the price you are charged will be for the weight of produce delivered.

Ordering us carries with it the obligation to pay for it unless we receive from you a cancellation of or change to your orders before the deadlines published on the Website. We are also happy to inform you of these deadlines by telephone if you wish to call us. You remain responsible for ensuring that any such change or cancellation is not only transmitted by you, but received by us, in time for the deadline. We reserve the right to deliver and charge in full for any order unless we have received notice of cancellation before the stated deadline. Any payments you have made for orders which have been properly cancelled will be recredited to you.

Deliveries

We will make delivery to your address as stated when you set up an account or update your preferred address. We reserve the right not to deliver to all locations and we will tell you when you apply to register an account with us whether we can deliver to your address. You are responsible for making suitable arrangements to receive your delivery and giving us appropriate instructions. In the event that your delivery is stolen from your doorstep or damaged while there, we do not accept liability, and will offer compensation at our discretion. We reserve the right to refuse to accept orders from any customer; considerations of delivery problems may give rise to such a refusal. Any changes to address details must be made before the order deadlines published on our Website.

We endeavour to make your delivery on the exact day specified but in case of exceptional weather conditions such as ice, snow, flood or fallen trees, it is possible that deliveries may be late.

If we are unable to deliver to you, or have to deliver late, for reasons beyond our control, we cannot accept liability for any inconvenience or loss that this causes. We will not, of course, charge for your order unless or until we have delivered them to you.

We will not charge you for incorrect produce if the fault lies with us, or produce which we have not delivered in accordance with these Terms and Conditions.

You must inspect your order as soon as possible after delivery and notify us promptly if you find any defects, by calling us, emailing us or writing to us at the telephone number or address shown on our Website. We will replace or refund you for defective Products.

Our website

We aim to offer you the best service possible, but we make no promise that our website services will meet your requirements and we cannot guarantee that the service will be fault free. If you do experience any faults, please contact us and we will endeavour to rectify the fault as soon as possible.

We may take our website down for essential repairs.  All orders can be placed via our newsletter or email and we always endeavour to keep downtime to a minimum.

Cancellation of orders

We may cancel your order if we have justified reason to do so or suspect fraud or misuse of our site.  You may cancel within order deadlines prior to us ordering your produce from our suppliers.

You can cancel your registration with us at any time by informing us in writing. All orders that have been placed with us must be fulfilled and paid for if not cancelled in due time.

Accuracy

We endeavour to ensure all information is current and correct, but are not responsible for any inaccuracies/errors on our site.

We endeavour to supply all produce to a satisfactory quality and if any produce is faulty or defective, please let us know immediately.  We will examine the produce and credit or reimburse if you have received faulty or defective produce. This does not apply to produce that has been made faulty through misuse or neglect in your possession.

We are not liable to you for losses (either financially, business or loss of goodwill) that are not forseen by you when goods are ordered or supplied that is through no fault of our own.

Our responsibility is just to supply you and we are not liable for produce that you have prepared or served.
We shall not be liable for any delay or failure in the performance of our obligations due to events beyond our reasonable control such as but not limited to fire, flood, adverse weather, acts of God, strikes, labour disputes, riots, civil unrest, accident, disruption to energy supplies, equipment or supplier failure, road traffic problems, terrorism or war.

Your statutory rights

Your purchases with us do not affect your statutory rights. If you would like more information on your statutory rights, contact your local Trading Standards Office (www.tradingstandards.gov.uk) or Citizens Advice Bureau (www.citizensadvice.org.uk). You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions. By using our site you are accepting our terms.

Our produce

We cannot guarantee that any produce has not been in contact with known allergens. We will endeavour to inform you of any cooked or prepared produce that may have had contact.